OPICI Family Distributing, a family-owned business in wine and spirits for over 100 years, is currently seeking a dynamic Help Desk Technician to join our IT Team. This is an Excellent Opportunity to join Our Team and be a part of The OPICI VISION: To create extraordinary experiences through superior products and service from our family to yours.
SUMMARY:
Perform IT phone support, desktop/laptop support, install hardware and software. Support computer data processing across all Opici business offices and warehouses. Should have experience with network/servers.
DUTIES AND RESPONSIBILITIES:
I.T. Administration and Support
- Manage helpdesk tickets assignment
- Taking initial telephone or email inquiries and troubleshooting and managing simple hardware, software, system or network problems
- Recognize and escalate more difficult problems to Tier 2 or 3 support
- Work with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
- Creating user accounts and managing access control based on company policy for various business systems and technical systems
- Maintaining an inventory of installed software, managing software licensing, and follow policies and procedures for upgrades
- Manage company mobile devices, mobile data plans, software licensing and compliance
- Provide support to in house custom applications
Computer Technician\Operator
- Installing, configuring and maintaining desktop and laptop PC’s and peripherals such as printers
- Installing and configuring applications and operating system software and upgrades
- Removing old equipment and performing data migration to new machines.
- Perform End of Week and End of month processes
- Keep required logs and system records according to procedures
- Configuring iPads, Phones
QUALIFICATIONS:
- Three to five years of experience installing and supporting desktop and laptop hardware and software
- Extensive experience with hardware, software applications, operating systems and network connectivity.
- Customer service oriented and proactive in anticipating and resolving problems
- Proficiency with LAN/WAN troubleshooting
- Problem solving skills – ability to perform root cause analysis and determine appropriate course of action
- Strong team-working skills
- Good verbal and written communication skills
- Must be able to work independently and pace oneself to complete own work
- Strong understanding of an array of computer equipment, peripherals, mobile devices as well as standard software applications (MS Office, Windows Operating Systems, VPN client software, Remote Desktop tools, Active Directory, MS Office/Teams)
Professional certifications from Help Desk Institute, CompTIA, Network+, A+ or Microsoft (Certified IT Professional or Certified System Administrator (MCSA)), preferred but not required
COMPENSATION & BENEFITS: Compensation on the basis of experience. Eligible for Health and Welfare Package. 401k (with Company Match). Paid Time Off.
Thank you for your interest in OPICI!