OPICI Family Distributing, a family-owned business in wine and spirits for over 100 years, is currently seeking a Help Desk Technician. This is an Excellent Opportunity to join Our Team and be a part of The OPICI VISION: To create extraordinary experiences through superior products and service from our family to yours.
Responsibilities
IT Administration and Support
- Taking initial telephone or email inquiries and troubleshooting and managing simple hardware, software, system or network problems.
- Recognize and escalate more difficult problems to Tier 2 or Tier 3 support.
- Work with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
- Creating user accounts and managing access control based on company policy for various business systems and technical systems (see responsibility matrix).
- Maintaining an inventory of installed software, managing software licensing, and follow policies and procedures for upgrades.
- Manage company mobile devices, mobile data plans, software licensing and compliance.
- Administer the Opici Business Intelligence systems.
- Installing, configuring and maintaining desktop and laptop PC’s and peripherals such as printers.
- Installing and configuring applications and operating system software and upgrades.
- Removing old equipment and performing data migration to new machines.
- Perform End of Week and end of month processes and weekly on-call rotation.
- Keep required logs and system records according to procedures.
Systems and Technologies
- Hardware: Dell laptops\desktops, HP servers, Cisco switches, Cisco and Extreme Networks access points
- Operating Systems: Windows 7/10/2008R2/2012, VMWare, Acronis True Image
- WAN\LAN technologies.
- ITIL: ZOHO Service Desk, ZOHO Op Manager, Opici Asset Tracker (OAT), Helpdesk
- Mobile Device Management: IBM Maas 360
- Business Intelligence Systems: Dimensional insights Driver
| Required Skills and Experience Three to five years of experience installing and supporting desktop and laptop hardware and software. Extensive experience with hardware, software applications, operating systems and network connectivity. Customer service oriented and proactive in anticipating and resolving problems. Proficiency with LAN/WAN troubleshooting. Problem solving skills – ability to perform root cause analysis and determine appropriate course of action. Strong team-working skills. Must have strong verbal and written communication skills. Must be able to work independently and pace oneself to complete own work. Strong understanding of an array of computer equipment, peripherals, mobile devices as well as standard software applications (MS Office, Windows Operating Systems, VPN client software, Remote Desktop tools, Active Directory, VMWare, Unitrends Backup, MS Exchange) Knowledge of PowerShell and Windows Scripting. Professional certifications from Help Desk Institute, CompTIA, Network+, A+ or Microsoft (Certified IT Professional or Certified System Administrator (MCSA)), preferred but not required. |
Job Department: Information Technology
Job Type: Full Time
Job Location: New Jersey-Glen Rock